Live Support


“SISRA is so obviously an excellent product I don’t know why all schools don’t use it. The online help is fantastic and a big selling point.”
Senior Leader, Southampton School

“The service and support of SISRA personnel is fantastic. When I contact them they explain what I need to know very clearly and efficiently. SISRA as a system is great and it is developing all the time. The forum is a good way to communicate with other schools and to talk about development. Our SLT are extremely pleased with SISRA and it is now invaluable for our statistics and monitoring students.”
Administrator, Hampshire School

“I have found the video tutorials invaluable and the help desk staff are fantastic at sorting out any problems I have experienced. Very supportive and welcoming!”
Data Manager, Plymouth School

“Overall service has been excellent. Having support available at the touch of a button is brilliant and any issues are sorted out very quickly.”
Data Manager, Kirklees School

“Every time I have contacted support I have felt that the consultant has had working knowledge of a school environment as well as in-depth knowledge of SISRA. That is a combination that allows them to understand fully the pressures that we are under.”
Data Manager, Hampshire School

“SISRA is excellent! A very useful and powerful tool. The customer service and support from the SISRA team is amazing.”
Data Manager, Sheffield School

“Brilliant support service and great analysis tool!”
Data Manager, North Tyneside School

“A huge thank you to the online support team… they are amazing, very polite and always helpful.”
SIMS Manager, Southampton School

“Always received excellent support to maximise our use of SISRA Analytics.”
Data Officer, Bexley School

“Can’t say enough how good the live support is…really professional, and easy to talk to….a real asset.”
Support Staff, Staffordshire School

“Excellent support from the Live Chat facility. Quick & always answer any queries. Thank you.”
Data Manager, East Riding of Yorkshire School

“I think the team are exceptional! Every time I have used the online chat I have been impressed with how quickly my issue has been resolved. I LOVE it and most of my staff are trying to get “I love SISRA” badges from me. Lots of staff are excited when I put them in their pigeon holes and are wearing them with pride. SISRA Analytics has saved me hours and hours of work!”
Senior Leader, Poole School

“Very helpful team working on the live chats.”
Data Manager, Enfield School

“Fantastic support. Would not be without SISRA Analytics now.”
Data Manager, Hillingdon School

“Helpdesk people are fantastic and very patient.”
Data Manager, Derbyshire School

“I would like to stress how helpful all the advisors are. I have never come off chat not knowing the answer to what I went on for. Cheers guys!”
Data Manager, Kirklees School

“Your team is professional, dedicated and go the extra mile. I believe SISRA’s ongoing development will ensure it meets all our future needs and I wouldn’t be without it.”
Data Manager, Derbyshire School

“Your team are friendly, helpful and very supportive.”
Examinations Officer, Richmond upon Thames School

“Very knowledgeable and helpful team. Have a clear understanding of what schools require so are able to produce usable and relevant data analysis as well as being open to the differing needs of a variety of schools.”
Data Manager, North Somerset School

“Very happy with the service provided and the rapid responses received to support requests. Friendly, helpful and knowledgeable staff. I like the fact that it is not an overly complex system and is accessible for staff. I also like that fact that SISRA collates all of the necessary links and docs e.g. from the DfE and keeps us up to date with that.”
Data Manager, Derbyshire School

“I don’t know now how I would do my job as efficiently and quickly as I do without SISRA Analytics. It really has saved me hours of time. The support I receive from the consultants and online support is second-to-none.”
Data Manager, Cambridgeshire School

“The support and documentation is of a very high standard.”
Data Analyst, West Sussex School

“Makes life as a Data Manager so much easier and having access anywhere with an internet connection is great. Always get a quick response on support.”
Data Manager, Rotherham School

“Great team, great support!”
Deputy Head Teacher, Leeds School

“Very pleased with SISRA Analytics. Navigating around the site and extracting information has been very quick and informative. Overall very pleased.”
Assistant Head Teacher, Hampshire School

“The team are brilliant. I know that I can count on SISRA to react to the many changes that occur within our industry!”
Data Manager, Rotherham School

“Makes life as a Data Manager so much easier and having access anywhere with an internet connection is great. Always get a quick response on support.”
Support Staff, Wiltshire School

“Incredibly supportive team, very approachable. First class service! The online support works much more effectively than waiting in a queue on the telephone. Conferences, training sessions and DataMeets are always well organised and led. Would, and often do, highly recommend to other schools!!”
Data Manager, Staffordshire School