Product Specialist



Job Title: Product Specialist

Our Company:

We are a friendly, sociable team who work in a beautiful, restored former trade warehouse situated on the south quay of Egerton Dock, on the eastern side of the Wirral Peninsula.

We have a casual office (come to work in jeans!) and value flexible working.

We are the market leaders in school data analysis and have been established for over ten years.


The Role:

  • On-board, monitor and support new users of our web-based service, SISRA Observe. This includes contacting users regularly via phone or email, offering appropriate support and escalating any issues which could lead to poor usage or uptake.
  • Create and implement processes which will ensure users continue to subscribe to the service, ensuring they gain maximum value from the features available and that their experience is always outstanding.
  • Deliver online and occasionally onsite at-school demonstrations.
  • Visit schools and other organisations to provide training for administrators.
  • Represent SISRA at exhibitions and other events.
  • Use qualitative and quantitative feedback from the user base to provide insight for the Product Manager.
  • Provide general support for the team with day-to-day tasks.

 

Skills:

  • Excellent digital skills including Microsoft Office, social media and browsers.
  • Aptitude for learning new systems and understand workflows within an application.
  • Good verbal and written communication.
  • Attention to detail is absolutely key in this role.
  • Ideally some knowledge of the education sector and MIS.

 

Attributes:

  • Strong customer centric approach and a willingness to go above and beyond for every user.
  • Positive attitude and excellent punctuality.
  • Ability to multi-task and prioritise tasks under pressure.
  • Able to work effectively as part of a small team as well as being able to carry out and initiate independent tasks.
  • Warm disposition, able to build relationships quickly and easily with a variety of people.

 

Benefits:

  • Work from home opportunities
  • Flexible working hours
  • On-site parking
  • Company events & social hours
  • Casual dress

 

To apply for this position please email your C.V. to jobs@sisra.com.

All applications will be treated in confidence.