Q&As with Heather Smyth, Senior Support

December 8, 2017
By: Heather Smyth, Senior Support

Our support team answer your queries on a daily basis, so we thought you might be interested to hear what they have to say about life at SISRA HQ! Our second Q&A session is with Heather Smyth, Senior Support.

Q: What were you doing before you joined SISRA?

A: Before SISRA I worked as a bar and restaurant supervisor in a few different places. I lived in London while studying for two years, then moved back up to the north of England and worked in Frankie & Benny’s before joining the Support team at SISRA!
 

Q: How have you found working with schools?

A: I love working with schools, as I feel like I’m really making a difference. Although we don’t work directly with teachers or students, it’s nice to think that we’re helping in the background to improve the education of students all around the world.
 

Q: Have you noticed any changes in chats over the years?

A: The main changes in chats have been based around the big changes in Analytics and Observe, or in education itself. For example, when I first started in 2014 Progress 8 was only just being introduced! Recently, the majority of our chats are on setting up EAP mode or KS5 Legacy to calculate the new performance Measures, such as L3 Value Added.
 

Q: What do you enjoy the most about being on the support team?

A: That’s a tricky one, there’s so many things I love about this job! I think the main one would be how well everyone gets along with each other at SISRA. Everyone in the company is so friendly and helpful, and we’re all quite close on the Support team, so it’s lovely to spend the majority of the week with my friends.
 

Q: Have you had any particularly difficult chats?

A: I wouldn’t say there have been difficult chats as such, but we do enjoy unusual queries when a school is looking for a particular figure in the Reports or trying to set up something in a specific way. We always enjoy the challenge of these, as it allows us to all help each other to think outside the box and come up with the best solution available.
 

Q: Can you tell us something unusual about you?

A: Some people do think that I’ve given my dog quite an unusual name.  She’s a Dachshund/Chihuahua cross called Pam!

Heather Smyth, Senior Support