DATA (SERVICE DESK) ANALYST



Job Title: DATA (SERVICE DESK) ANALYST

Hours Of Work: 37.5 hours per week (Monday to Friday, 9am until 5pm)
Based in: BIRKENHEAD (CH41 1FN)

THE ROLE:

SISRA Limited is seeking enthusiastic and friendly individuals to join the growing Support Team, in order to help with the company’s continued rapid expansion within the Education Sector. The main responsibilities of a data analyst at SISRA are:

Identify/assess customer needs and support users of the SISRA services with their data queries (via a Live Chat facility and email)
Troubleshooting setup, calculations or queries relating to the education sector / services
Creating and developing help resources, including video tutorials and guides
Provide accurate and reliable information to customers and colleagues

Experience of the SISRA services is not required as full training will be given. However, successful candidates are required to become proficient in supporting SISRA services. The learning period is lengthy and it generally takes employees 2+ months to be able to support our customer base with queries. As the role is diverse, once proficient, other opportunities within the company may be presented to you, including testing, assisting at events or hosting online training sessions.

ATTRIBUTES AND SKILLS:

Very logical train of thought and quick thinking
Excellent Maths and English language/grammar skills – you MUST have studied Maths to a good standard (at least GCSE grade C or equivalent)
Strong written communication skills
You must be computer literate and have great attention to detail
Customer orientation and ability to build rapport

Experience in a similar role is not required as this role is such a unique and challenging one that we welcome applicants with any kind of background.

To apply for this position please email your C.V. to jobs@sisra.com.

All applications will be treated in confidence.